Refund policy

We understand that sometimes returns and refunds are necessary, and we want to ensure a seamless process for our customers. Please read our policy carefully to understand how it works:

1. Return Eligibility: Our policy allows for returns within 14 days of receiving the goods. If more than 14 days have passed since you received your order, unfortunately, we can't offer you a refund or exchange. To initiate a return, please send us an email within 14 days of receiving the goods, including a picture of the damaged item.

2. Defective or Damaged Products: We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Simply inform us about the issue, and we will provide you with a return address. You can choose between a replacement or a refund.

3. Requirements for Return: To be eligible for a return, the item must be unused and in the same condition as when you received it. It should also be in its original packaging.

4. Return Shipping: Customers are responsible for paying the return shipping costs. We recommend using a trackable shipping service to ensure the safe return of the item. Please note that shipping costs are non-refundable.

5. Refund Process: Once we receive and inspect your returned item, we will send you an email to notify you of its receipt. We will also inform you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.

6. Late or Missing Refunds: If you haven't received your refund yet, we recommend checking your bank account first. Please note that it may take some time for the refund to be officially posted by your credit card company. If you've done these checks and still haven't received your refund, please contact us at info@luxuritea.com with your order details, and we will assist you further.

7. Exchanges: We only replace items that are defective or damaged. If you need to exchange an item for the same one, please send us an email at info@luxuritea.com with a picture of the damaged item. We will provide you with a return address and process the exchange once the item is received and inspected.

If you have any questions or need further assistance regarding returns, refunds, or exchanges, please don't hesitate to contact our customer support team at info@luxuritea.com. We are here to help you and will respond promptly to your inquiries.